I’ve written about why shame is often attached to utilizing social welfare programs. This post digs more deeply into truths we can recognize and mindsets we can embrace to help protect ourselves from that shame while we use these programs designed to help us.
We all use Social welfare programs
It’s interesting that we often have a negative reaction even to the name ‘social welfare’ – generally because we’ve been socialized to equate that with being poor and in need, with all the negative connotations that accompany that.
The reality is that while only the programs for low-income people are generally labelled as such, all walks of society actually benefit from programs that fit under this title.
Public goods, like parks and public transportation networks, are designed for the welfare of our society. Schools and other community institutions are also designed for social welfare – living in a community of educated adults helps society keep functioning – and that’s only found by educating all children.
Taxes often have loopholes which are designed to contribute to social welfare by making exceptions for certain expenses, donations, activities, and decisions.
Tax credits are a form of social welfare program, as were mortgage rebates, and most other exceptions or credits.
The recent stimulus packages were all forms of social welfare as well.
Federal college loans are also a form of social welfare – as well as most other government loans out there.
The main difference is that those other programs are generally nested inside of taxes, or are recognized as part of an attempt to ‘better oneself’.
Even though they are designed with similar intent(giving Americans opportunities) they don’t carry the same stigma as the survival-associated social welfare programs like SNAP, LIHEAP, SSDI, SSI, Medicaid, and TANF.
Why applying for these supports feels so hard
The low-income programs are not available through a tax-based model because most low-income people do not need to file taxes, and because many of these programs are there for when emergencies happen, which generally don’t line up with tax season.
If you would normally pay taxes(some of us are too poor to even need to file), you wouldn’t want to wait until then to get the support you need – and as I mentioned, many folks who are eligible for these programs can be so low income that they don’t need to file taxes(I know I don’t unless I earn money, as opposed to collecting my SSDI benefits).
You need to apply for these programs when you recognize that you’re in a financial crisis.
These are stressful times. Times of crisis tend to make being organized more challenging, all interactions more stressful, and muddles thought processes and our ability to plan.
In other words, you need to apply for social welfare supports, by definition, when you are already in a stressful and challenging time period.
To make matters worse, many of these programs are centered through a different government department or program.
Each of these need-based programs has slightly different requirements and often has confusingly worded rules.
These are also all programs that only support poor people, and so are frequently targeted for budget cuts.
Due to limited funding and many people needing the services, there also tend to be relatively long waits during each step, and slow response times.
If that isn’t a setup for disaster, I don’t know what is.
Things to remember when you apply
All of this is really frustrating and challenging, so let’s talk about getting through it all. The biggest thing is your mindset when you go into this. You want to be able to approach this realistically and keep a level head when things get stressful.
Just like any other time you participate in a government process(like filing taxes or renewing your driver’s licinse), expect there to be waits, annoyance, and less-than-polite people.
Understand that these applications won’t be emotionally easy-you are going to be sharing painful information(either details on the impact your disability has on your life, or your current financial situation) – so it’s going to hurt to see it all on paper(or on-screen). If you were doing well, you wouldn’t be applying for these programs.
Make sure that you provide everything you possibly can in the form requested whenever you fill out an application. Even if it takes an extra day or two, you having it as complete as possible increases your chances of having it accepted the first time – and the processing of your application is often the thing that takes the longest.
I also have learned that usually, even when I think I have everything they need, there always seems to be something that they won’t accept or isn’t complete enough, so I have to come back or mail or fax or (if I’m incredibly lucky) email them this one last piece of information.
This is normal. Again, they tend to be very precise in their requirements and you just need to do things the way they insist if at all possible.
Recognize that in this process the people who are supposed to be helping you view themselves as the gatekeepers and you as a potential liar.
You need to document everything, provide exactly the information they want, and if you don’t do things exactly the way they want you to, you may get rejected.
Be aware that while this is very important for you, these people are processing this type of information all day, every day.
Just like any job, information may get misplaced or lost. In fact, since these folks are government employees and generally in departments that are not well-funded, you can expect that something is likely to go wrong at some point in the process.
Things to remember after your initial application
Recognize that you can do everything right and still be rejected. It isn’t personal. All of this is a big system and you are just a small cog.
If somebody doesn’t like an answer, you can be rejected.
Sometimes that rejection is permanent, but more often it’s about something not being filed or filled out appropriately or a piece of information being missed.
Very often you can appeal or reapply, and it’s often in your best interest to do so. Don’t give up!
Be aware that each program operates under their own schedule and the wait time can be disturbingly long.
As an example, last year I applied for LIHEAP later than usual(at the end of October rather than the beginning), and because they process the applications in the order received I didn’t hear anything from them until late February and didn’t actually get coverage until May.
I hope that’s an exception rather than the rule, but it’s important to know.
If your situation becomes more urgent, you sometimes can call the organization and either confirm your status or request that they accelerate your application. There are no guarantees, but sometimes the squeaky wheel gets the grease.
As an example, each time I called LIHEAP to try to check on my status, the recording mentioned that if you were in danger of having your power shut down, to let them know so they could escalate your claim.
There are ways to push on the systems if necessary. Use your best judgment because they all involve more requests and more detailed explanations. The more details you have, the better.
Self-care during the application process
For most of us considering applying for any of the social welfare programs, we’re doing so because we need to, not because we want to.
We need to survive, we want some independence, we can’t afford live without it.
Getting these supports is our new job because we can’t do ‘regular work’. Unfortunately, the system is still broken and so we’re facing an uphill battle, both internally and externally.
Because these applications are both so important and often so emotionally damaging, you’re going to need some extra support along the way. And you’re going to give it to yourself!
If you need to, keep reminding yourself that, as I’ve mentioned, the system itself is pretty broken and painful to deal with. When a problem happens, it’s more likely than not that it’s not your fault.
Unfortunately, the only way to get through this is to recognize that even though the issue isn’t your fault, it’s still your responsibility to fix it.
If you don’t get the support you need, the government doesn’t care – only you do.
Even though you didn’t cause the problem, it’s still your job to fix it because nobody else will do it for you.
To protect yourself, do your best to make these calls when your thoughts are relatively clear and when you’ve got some time to spare. Most of these offices may have long hold times, broken voicemail systems, minimal control over who you speak to, and other challenges.
Before you call, try to have a calm mindset and a fun distraction to help you get through the wait(as an example, I sometimes color while I’m on the phone, or play a game that I can easily pause). Expect annoying hold noises/music. Also, sometimes their hold is completely silent so you aren’t sure if they’re still there.
You also want to have all the documentation you need with you(or in easy grasp), because once you do get through they often want to get you off the phone as soon as possible because they know they have many other folks trying to get through.
Once you finish your call(or other task), be sure to reward yourself for getting it done.
Don’t wait to reward yourself until after you get it done because there is so much uncertainty so often. Reward yourself in some way for each task you’ve taken forward. Being one step closer to getting your support is worth celebrating!
Focus on your goals
Focus on the end result the program will get you. While generally, they provide you money or its equivalent, focusing on the end goal may help you keep going.
As an example, applying for SNAP lets you better nourish yourself, and LIHEAP basically reduces or removes your heating bills, letting you focus your money elsewhere.
If you start getting frustrated, remind yourself why you’re doing it – so you can eat better, or keep the heat going, or live independently.
Whatever it is that specific program will do for you, focus on that outcome when you are fighting for it, and if you start to feel discouraged.
Since these programs will generally cover you for a year or more once you get on, it’s worth the effort and fight to ensure that you get the help you need and deserve.
Above all, realize that for the moment, utilizing these programs is your job – and you deserve credit for recognizing your own needs and limitations.
Once you’ve got these supports, you can focus on healing yourself and figuring out your next steps in managing or improving your life.
You have every right to these supports(you proved that in your application process), and using them is getting you one step closer to a better life!